Shipping

US Domestic Shipping

I use USPS priority shipping to send my products to you. Each packages should arrive in 1-3 days after it has been shipped, along with a tracking email so you know where it is. If you do not receive your package or tracking number, please contact me at aspenologii@gmail.com for help.

Exchanges

If you are unhappy with your purchase, you may send it back for a full refund and choose another product.

(Customer will have to cover shipping in this instance)

Returns

Broken items

I do my best to pack my items really well to avoid breakage in transit, but accidents do happen. If you get a broken piece in the mail I strongly encourage you to repair it with your favorite liquid super glue. Each piece is one of a kind and if you loved it, it's well worth it to give it a second chance.

But, if super glue is not an option, an email with proof of the broken peice will get you a full refund of the products, minus the shipping.

Please be sure to dispose of the pieces safely! Ceramics shards are incredibly sharp

Wrong item received

Sometimes mistakes happen and I send you the wrong product. No worries! I am more than happy to send you a shipping label and send you the original item you wanted as soon as I receive the incorrect product.